Have questions about filing an ethics complaint? Want to know what the process is like?
Here are some examples of issues that can be decided by arbitration:
Contractual disputes between firms
Specific non-contractual disputes between firms
RACM is responsible for enforcing NAR’s Code of Ethics. Read more about the process in NAR’s brochure.
Here are some important things to know before filing an ethics complaint:
NAR’s code of ethics only applies to REALTORS® and REALTOR®-ASSOCIATES
Most issues stem from problems in communication. Before you file a complaint, speak to the real estate professional in question, or to a principal broker in the firm. Try to have an open, honest discussion to resolve your issue!
If this doesn’t work, contact RACM and attempt an informal dispute resolution, like mediation or ombudsman before filing a complaint.
Mediation/Ombudsman is a process in which people in dispute can use to reach agreement. With the help of an impartial mediator they work toward a mutually acceptable solution. REALTORS® have the ability to mediate otherwise – arbitrable disputes.
For further details contact Colleen Pappas at 508-832-6600 ext. 2 or via email at [email protected].
You can also learn more here.
REALTOR® Association of Central Massachusetts
492 Washington St, Auburn, MA 01501
(508) 832 – 6600
Copyright 2024
RACM’s MISSION: Empower members with the resources to achieve professional success.
RACM’s VISION: The benchmark for excellence in the real estate industry.
The term REALTOR® is a registered, collective membership mark that identifies members as a professional who subscribes to a strict Code of Ethics and Standards of Practice set forth by the National Association of REALTORS®.
